FAQ - Applicants

CareJobFinder - About the CareJobFinder.org website

About working in social care

About the different settings where social care workers are employed

The information CareJobFinder.org will ask you to provide

How CareJobFinder.org will look after your personal information

CareJobFinder - About the CareJobFinder.org website

How will CareJobFinder.org help me find work in social care?

CareJobFinder.org is a free service to help you let employers in your local area know that you are looking for a job in care. We send your contact details, some information about your experience and where you’d like to work to 10 employers in your local area. These employers can then contact you about jobs that could interest you. You can give us the information you need to find the right job by visiting www.carejobfinder.org/jobs.

Can I choose which employers will receive my details?

Yes. We will show you a list of all the employers who will receive your details. You can tell us not to include certain employers on the list.

How will I know which employers have received my details?

We will show you a complete list of the employers we will contact when you give us your details. Once you have given us permission to contact these employers, we will also send you an e-mail with the name, address, telephone number and e-mail address of all the employers contacted.

Do I have to pay to use CareJobFinder.org?

No. CareJobFinder.org has been developed and maintained with assistance from the Department of Health and is completely free to use.

How long will it take for me to find work?

We will send employers your contact details as soon as you give us permission to do so. We hope you will start hearing from employers within 3 working days. Most employers will want to help you start working as quickly as you wish to, but there are a few steps to go through first. Once you hear from an employer you would like to work for, you will need to complete an application form and attend an interview. Employers are required to do some checks on your character and criminal record before you start working, and they will usually arrange for some training before you start work. Each employer will be able to give you an idea how quickly they can provide you with work.

How long will it take me to provide my details to CareJobFinder.org?

All the questions should be easy to answer, and it shouldn't take you more than 10 to 15 minutes to complete the process.

How many times can I apply through CareJobFinder.org?

You should only need to apply once. However if you do not hear anything from the employers you can re-apply but please wait at least 7 days as the employers need time to respond to you. You can also contact the providers directly if you do not hear from them within 7 days as we will supply you with their details before you submit your application.

Can I see the Terms and Conditions for using CareJobFinder.org?

Yes. You can read the Terms and Conditions now. We also show you the Terms and Conditions before you give us permission to send your details to employers using the CareJobFinder.org service.

How do I know that the organisations using CareJobFinder.org will be ok to work for?

Every time a new employer joins CareJobFinder.org we check that they are registered with the statutory regulator responsible for overseeing their work. The regulator checks the quality of the employer at least every three years, and often more frequently.

I already work in social care. Will my current or previous employer know that I’m looking for a job?

No. Before we send your information to employers we will show you a complete list of who they are. You will have the opportunity to de-select any employers you do not want your details to be sent to. This could include your current or previous employers.

Who runs CareJobFinder.org?

CareJobFinder.org is developed and run by the United Kingdom Homecare Association Ltd (UKHCA) with generous support from the Department of Health. UKHCA is a not-for-profit organisation.

About working in social care

What is social care?

Social care is about providing practical help so people can live their lives. People who use social care services may be elderly, frail or have physical or mental health problems that require social care workers to provide support. Helping out with everyday tasks, such as washing and dressing, getting in and out of bed, preparing meals or eating can make a huge difference to someone's life, and social care workers say that this leads to real job satisfaction.

What sort of work is available?

The employers using CareJobFinder.org run a variety of care services, including care homes and nursing homes, homecare services, extra-care housing schemes, housing support services and nurses agencies. We have a brief explanation of what each of these care services are. Whichever type of service you work in, you can be sure that you will be working with children or adults who will rely on your help to live satisfying lives.

Will CareJobFinder.org help me find work with private individuals?

The employers using CareJobFinder.org are all regulated care services, rather than private individuals. Some homecare agencies may help careworkers find employment with private individuals, but CareJobFinder.org does not refer prospective recruits to private individuals.

I haven’t worked in social care before, will employers still be interested in hearing from me?

Yes. There are plenty of jobs in social care that will be suitable for you. Your new employer will make sure that you have training before you start, and understand the work that you are supposed to do before you begin.

I’ve only ever cared for a member of my family and wasn’t paid to do so. Will this experience help me?

Yes. Thousands of social care workers gained their first experience caring for someone else without it being an employed job. Employers recognise that this experience is valuable.

Do I need any qualifications or training before I can apply?

No. There are many jobs in social care where you can start work without previous qualifications or training. All new care workers will usually have training for the work they will do before (or at the start of) their employment.

Do I have to be a qualified nurse or a social worker to work in social care?

No. You do not need to be a qualified nurse or social worker to work in social care. However, there are some jobs which can only be done by qualified nurses or social workers.

I only want part-time work. Are there any minimum number of hours I can work in a week?

Social care is often ideal for people looking for part-time work and it should be possible to find a job where you can work as little or as much as you lik

What are the maximum hours I can work in a week?

Your employer also has a responsibility for your health and safety and we suggest that you don’t work more than 48 hours a week on a regular basis. You and your employer will agree how many hours of work you would like to do once you’ve applied for work with them.

Is there a maximum age that I can work in social care?

The Social Care Careers website gives more information at www.socialcarecareers.co.uk/what/index.asp and www.socialcarecareers.co.uk/what/jobvariety.asp There is also an information pack that can be ordered from the same website.

Will I need a criminal records check?

Yes, most jobs in social care require the careworker to have a Criminal Record check, known as a Disclosure. This is because they will be working with children or adults using social care services. Your employer will apply for your Disclosure on your behalf, and will ask you to complete the appropriate form.

Can I still apply to work in social care if I have a criminal conviction?

Having a conviction does not necessarily mean you will be unable to become a care worker. Your future employer must make a fair decision about your suitability before they offer you work. You must declare all convictions, cautions and bind-overs when your employer asks you to, even if they happened a long time ago and are now regarded as "spent" under the Rehabilitation of Offenders Act 1974.
Your future employment may be at risk if you do not tell your employer about any convictions, cautions or bind-overs you have received when they ask you to declare them. If you are concerned about how a previous criminal conviction may affect your ability to become a care worker, please discuss this directly with your prospective employer.

About the different settings where social care workers are employed

What do homecare workers do?

Home care workers give practical support and day-to-day human contact in a person’s own home. For example, home care workers might work with older people or people with disabilities providing support that allows people to live in their own home. Homecare workers usually visit several different people during the day, staying at each person’s home long enough to provide the care that is needed. Homecare workers become part of a vital support network, linking with other social services, health professionals, neighbours and families, to make sure that people's needs are met with consideration and understanding. This in turn means that people can maintain their independence and well being.

What is “live-in” homecare?

“Live-in” care is a special type of homecare, where the homecare worker lives in the home of the person for whom they care, usually for several days or weeks at a time. This means that they are available to help with care and companionship whenever they are needed throughout the day. But not all the careworker’s time is spent working. They will have their own room in the person’s home and free time to make sure they receive sufficient rest.

What happens in a care home or nursing home?

Residential care is often a solution for people who, because of age or infirmity, are no longer able to remain in their own home. Some care homes have qualified nurses on duty throughout the day and night and are known as “care homes with nursing” or “nursing homes”. Staff in a care home work as part of a team, to create safe, clean and cheerful environment, where people can live in comfort and are treated with dignity. Care staff will be responsible for many aspects of care including personal care, emotional support and general well-being.

What is an extra care housing scheme?

Extra care housing schemes provide a mixture of accommodation and personal care for individuals who have care needs that can be met at home rather than in a care home or hospital. As a carer within an extra care housing scheme, you would provide personal care, emotional support and help with everyday tasks such as cleaning and shopping. Although most people within the extra care housing scheme live in one place, they live in separate flats or houses.

What is a housing support service?

A housing support service involves a number of different services that range from, receiving benefits and help with budgeting to general advice and support. The aim of the service is to help people to continue living within the community in their own homes.

The information CareJobFinder.org will ask you to provide

What sort of information will I need to give CareJobFinder.org?

We ask for your contact details, some questions about when you would like to start and how many hours of work you are looking for. We ask about any experience you have in caring for other people, what type of jobs might interest you. If you don't know why we are asking certain questions, we will usually provide a brief explanation.

Why does CareJobFinder.org ask for my address, telephone number and e-mail address?

We ask these details so that employers can contact you if they have suitable work for you. It is also very important that we have your postcode, because we use it to work out which employers are in your local area.

I don't have an e-mail address. Can I still use CareJobFinder.org?

Sorry, no. We need to have a valid e-mail address so that CareJobFinder.org, and employers using our service can contact you.

Why do I have to tell you which days of the week and times of day that I would like to work?

Social care work goes on around the clock, every day of the year. Employers are often able to offer you work that fits in with your personal commitments and free time. Sometimes employers have work at particular times during the week, and your answer to these questions will help them decide if they have a job that will interest you. You will agree the days you work with your employer once you’ve applied for work with them.

Why do I have to tell you how many hours I would like to work in a week?

Work is social care is often very flexible and can be suitable for people looking for full-time or part-time work. Your answer to this question will help employers work out if they have a job that would suit you.

Why does CareJobFinder.org ask if I have a drivers license and my own transport?

You do not need to have a driving licence or your own transport for most jobs in social care. However, some jobs with homecare agencies may require careworkers to be able to drive between their service users’ (patients’) homes, or to take service users out during the day. Some work, particularly in very rural areas, would be difficult to do without your own transport.

How CareJobFinder.org will look after your personal information

Who will receive my contact details?

We will only send your details to employers who may have work for you, and to the Department of Health, who may contact you for research purposes. All these organisations have agreed to keep your details secure, and not to use them for any other purpose.

How long will CareJobFinder.org keep my personal details?

We will only keep your details for as long as we need them. We will usually delete all personally identifiable data (including your name, address, e-mail and ‘phone number) within six months of you submitting your details to us. You can request a copy of any of the personal details we hold about you at any time by requesting it from enquiries@carejobfinder.org.

Will CareJobFinder.org send ‘spam’ or ‘junk mail’ to my e-mail address?

No. CareJobFinder.org will only use your e-mail address to provide you with information about our service and about working in social care. We may send you a follow-up message within 6 months to find out if you were successful in finding a job in social care.

Got a question?

If you have a question that you can't answer from this page, please send it from here. We will do our best to answer it quickly and share our answer on this page with other employers.

Developed by:

United Kingdom Homecare Association

Supported by:

Association for Real Change Ceretas
English Community Care Association
National Care Association
National Health Providers Forum National Care Forum
Voluntary Organisations Disability Group Registered Nursing Homes Association